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Cisco - Cisco WebEx Workforce Optimization Analytics with Transcription
License - 1 named agent - overage
Cisco
A-FLEX-WFO-NWFT-O
N/A
N/A
N/A
New
Product Description
Cisco Webex Workforce Optimization analytics helps organizations gain data-driven insights to improve the customer experience and to drive revenue with every customer interaction. Companies can analyze interactions and make valuable discoveries about your customers, employees, and business. With sophisticated speech, desktop and text analytics, organizations can unlock a gold mine of intelligence buried in the contact center.
Empower contact center managers to transform every customer interaction into usable data. Then, distill that data into key trends and extract insights to drive profitable change across the business.
With Cisco Webex Workforce Optimization analytics, organizations will be able to recognize the insights that can help you increase revenue, optimize efficiency, improve customer satisfaction, and validate compliance activity in your contact centers. Create non-siloed, holistic reporting that aligns with unique business goals. Then, easily share this information in simple-to-understand dashboards, graphs, charts and highly customizable reports across the enterprise.
Bring everybody together, whenever you want
Now you can connect employees, partners and customers together with live, interactive audio, data, and video conferencing. Using WebEx, everyone gains the value of participating in live meetings without travel, and the savings are impressive.
Grow your business with global Web collaboration
Get enterprise-quality security and redundancy to meet even the most demanding architectural, cryptographic, and authentication requirements. The Cisco Collaboration Cloud, a global, carrier-class, multilevel network built especially for real-time Web communication, delivers WebEx applications to online meeting participants across your corporate firewall. Launch or join meetings from PCs or Macs, Linux, UNIX, and Solaris, and mobile devices.
Provide a highly secure meeting experience
Manage and enforce security policies for your customized WebEx site. You get password policies, highly secure scheduling and notification, and defined and enforced privileges for hosts and attendees.
Gain dependable, uninterrupted service
Cisco WebEx technology offers high availability, with automatic backup and failover. In the unlikely event of a service interruption, traffic transparently switches to a dedicated backup site over the dedicated Cisco Collaboration Cloud backbone. WebEx sessions use switching equipment housed in fully redundant and highly secure data centers around the world, with a dedicated network of high-speed meeting switches.
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Cisco WebEx Workforce Optimization Analytics with Transcription - license - 1 named agent |
| Product Type | License |
| Category | Online & appliance based services - appliance software, workforce management |
| License Qty | 1 named agent |
| Licensing Details | Overage |
| General | |
| Category | Online & appliance based services - appliance software, workforce management |
| Product Type | License |
| Licensing | |
| License Qty | 1 named agent |
| Details | Overage |