Extended service agreement - advance parts replacement - 4 years - shipment - 12x5 - response time: NBD - for Avocent LCD Console Switch, LCD15, LCD17
| Main Specifications | |
|---|---|
| Product Description | Avocent Hardware Maintenance Silver - extended service agreement - 4 years - shipment |
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Return Shipment | At customer expense |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 12 hours a day / 5 days a week |
| Designed For | Avocent LCD Console Switch, LCD15 Single-Rail Rack Console, LCD17 Dual-Rail Rack Console, LCD17 Single-Rail Rack Console |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Return Shipment | At customer expense |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 12 hours a day / 5 days a week |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 4 years - shipment - response time: next business day - availability: 12 hours a day / Monday-Friday ¦ Technical support - phone consulting - 4 years - response time: 4 hours - availability: 12 hours a day / Monday-Friday - severity level 1/2 ¦ Technical support - phone consulting - 4 years - response time: 12 hours - availability: 12 hours a day / Monday-Friday - severity level 3/4 |
| Compatibility Information | |
| Designed For | Avocent LCD Console Switch, LCD15 Single-Rail Rack Console, LCD17 Dual-Rail Rack Console, LCD17 Single-Rail Rack Console |