Extended service agreement - parts and labor - 3 years - on-site - 24x7 - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Dell EMC ProSupport Plus for Enterprise - extended service agreement - 3 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts - 3 years - shipment ¦ Extended service agreement - replacement - 3 years - shipment ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday - severity medium / low ¦ New releases update - 3 years ¦ Installation - 3 years - software updates only ¦ Technical support - remote monitoring - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - assistance - 3 years ¦ Technical support - monthly report - 3 years ¦ Technical support - maintenance - 3 years |