Extended service agreement - parts and labor - 5 years - on-site - 24x7 - response time: 4 h - EMC Select - for Dell EMC PowerSwitch S5212F-ON
| Main Specifications | |
|---|---|
| Product Description | Dell EMC ProSupport Plus for Enterprise - extended service agreement - 5 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Manufacturer Selling Program | EMC Select |
| Designed For | Dell EMC PowerSwitch S5212F-ON |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Manufacturer Selling Program | EMC Select |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 12 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: NBD - availability: business hours - severity level 3 ¦ Extended service agreement - parts - 5 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Extended service agreement - parts - 5 years - shipment - response time: 12 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Extended service agreement - parts - 5 years - shipment - response time: NBD - availability: business hours - severity level 3 ¦ Installation - 5 years - non-Customer Replaceable Units ¦ Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 3 business hours - severity level 3 ¦ New releases update - 5 years ¦ Technical support - remote monitoring - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Installation - 5 years - software updates only |
| Compatibility Information | |
| Designed For | Dell EMC PowerSwitch S5212F-ON |