Extended service agreement - replacement - 1 year - response time: same business day (next business day for requests after 12:00 p.m.) - up to 3000 estimated users - Level 4
| Main Specifications | |
|---|---|
| Product Description | Jabra Care Ultimate - extended service agreement - 1 year |
| Type | Extended service agreement |
| Service Included | Replacement |
| Full Contract Period | 1 year |
| Response Time | Same business day (next business day for requests after 12:00 p.m.) |
| Pricing Type | Up to 3000 estimated users - Level 4 |
| General | |
| Service Included | Replacement |
| Full Contract Period | 1 year |
| Response Time | Same business day (next business day for requests after 12:00 p.m.) |
| Pricing Type | Up to 3000 estimated users - Level 4 |
| Details | |
| Service & Support | Extended service agreement - replacement - 1 year - response time: same business day (next business day for requests after 12:00 p.m.) ¦ Technical support - phone consulting - 1 year - response time: 1 min - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ New releases update - assistance - 1 year - 30 hours ¦ Quarterly report - 1 year ¦ Training - 1 year - up to 20 training events ¦ Technical support - live video - 1 year |