Business ContactACME Reseller, Inc.
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Extended service agreement - parts and labor (for switch bundle) - 1 year - on-site - 24x7 - response time: 4 h - for P/N: FASHR-ASCB-025A
Main Specifications | |
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Product Description | Quantum StorageCare Gold Support Plan, zone 1 - extended service agreement - 1 year - on-site |
Type | Extended service agreement |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Covered Configurations | Switch bundle |
Designed For | P/N: FASHR-ASCB-025A |
General | |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Covered Configurations | Switch bundle |
Details | |
Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity major ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 12 h - availability: 24 hours a day / Monday-Sunday - severity minor / minimal ¦ Extended service agreement - parts - 1 year - shipment - response time: 4 h - severity critical / major ¦ Extended service agreement - parts - 1 year - shipment - response time: NBD - severity minor / minimal ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Training - online training - 1 year |
Compatibility Information | |
Designed For | P/N: FASHR-ASCB-025A |