Business ContactACME Reseller, Inc.
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Extended service agreement - for Morpheus - 1 concurrent workload element - volume - 200-499 licenses - web support - 1 year - 24x7 - response time: 4 h
Main Specifications | |
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Product Description | Morpheus Premium Support - extended service agreement - for Morpheus - 1 year |
Service & Support | Extended service agreement |
Service Included | Web support |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Software Title | Morpheus |
License Qty | 1 concurrent workload element |
License Pricing | Volume / 200-499 licenses |
General | |
Type | Extended service agreement |
Service Included | Web support |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | Morpheus |
Installation Type | Locally installed |
License Qty | 1 concurrent workload element |
License Pricing | Volume / 200-499 licenses |
Details | |
Service & Support | Web support - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Friday - severity critical ¦ Web support - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Friday - severity high ¦ Web support - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Friday - severity medium ¦ Web support - 1 year - response time: 48 hours - availability: 24 hours a day / Monday-Friday - severity low ¦ Web support - 1 year - response time: 12 hours - availability: 24 hours a day / Saturday-Sunday - severity critical ¦ Web support - 1 year - response time: 24 hours - availability: 24 hours a day / Saturday-Sunday - severity high ¦ Web support - 1 year - response time: 48 hours - availability: 24 hours a day / Saturday-Sunday - severity medium ¦ Web support - 1 year - response time: 72 hours - availability: 24 hours a day / Saturday-Sunday - severity low ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |