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NetAlly - NetAlly AllyCare Support

Extended service agreement - replace or repair - 3 years - shipment - for CyberScope Air

NetAlly
CYBERSCOPE-AIR-3YS
N/A
N/A
New

Price: $2,809.55

Total Available: 2

Product Description

An AllyCare member is entitled to:​

  • Hardware service or free unit replacement ​
  • Access to technical support ​
  • Advanced features via Link-Live ​
  • Software updates​
  • AllyCare enabled features (certain products)​
  • One, two or three-year support contracts available!

Software Upgrades / Updates

By maintaining your AllyCare membership throughout the life of your product you can ensure your NetAlly handheld network tester or AirMagnet software is kept up to date with the latest features and functionality. AllyCare members receive access to all software upgrades that deliver major new features and enhancements.
Software Upgrades / Updates

AllyCare-Enabled Product Features

Only members with active AllyCare support will enjoy the additional benefits of AllyCare-enabled features, giving your NetAlly products enhanced testing and analysis capabilities. 

Repair / Replacement

AllyCare members gain peace of mind from knowing that if their NetAlly tester is damaged from normal wear and tear NetAlly will repair or replace the unit, including shipping costs. 
(Repairs require prior qualification troubleshooting by our Technical Assistance Center.)

Accessory Replacement***

Some accessory parts are essential to your NetAlly Handheld network tester or AirMagnet product. Standard warranty on accessories is 90 days, but with AllyCare membership, accessories that ship with your unit are covered under the terms of repair (once qualified as defective by our Technical Assistance Center). With a value of $100-500, upgrading from warranty to AllyCare can save you significant expense if your battery or other accessory should fail.

Priority Technical Support

AllyCare includes priority access to our world-class Technical Assistance Center (TAC) with online case submission and tracking of your support calls and resolution.
* AllyCare membership may not be available in all countries. Please confirm with your NetAlly representative before purchasing. Refer to the “AllyCare Product Support Services Terms & Conditions” for complete coverage and limitations at: www.netally.com/terms-and-conditions
** Covers damage from normal wear and tear (does not cover accidental damage)

Membership in AllyCare can be purchased as a 1-year membership, 2-year membership, or 3-year membership at significant savings.

MEMBERSHIP BENEFITS

Upgrades

Change is a constant, and whether it’s new features or functions, new industry standards, or a better way to troubleshoot, only AllyCare membership ensures your product is enabled with the latest features and enhancement software and firmware updates.

Repairs

Our testers are designed for use in the toughest environments, but if damage from normal wear and tear does happen, products covered with AllyCare Support can take full advantage of our comprehensive repair service coverage, including accessories.

Support

While our tools have earned a reputation for simplicity and ease-of-use, at some point you may need assistance with a product’s operation. Because NetAlly makes the hardware and software, our technical support experts understand how everything works and can help resolve most issues in a single conversation.

Comparison of AllyCare vs Standard Warranty

***Applies to defective accessories from the original product purchase

AllyCare-Enabled Product Features

AllyCare is a comprehensive support and maintenance service for NetAlly's network tools and AirMagnet software that offers significant value over standard warranty. By maintaining your AllyCare membership throughout the life of your product you can ensure your NetAlly handheld network tester or AirMagnet software is kept up to date with the latest features and functionality.

  • Priority response to technical support calls
  • Members-only promotions and programs
  • Access to online training modules, searchable knowledge base, online case submission, and much more

Additional Details

Specifications

Main Specifications
Product Description NetAlly AllyCare Support - extended service agreement - 3 years - shipment
Type Extended service agreement
Service Included Replace or repair
Location Shipment
Return Shipment At manufacturer expense
Full Contract Period 3 years
Designed For CyberScope Air
General
Service Included Replace or repair
Location Shipment
Return Shipment At manufacturer expense
Full Contract Period 3 years
Details
Service & Support Extended service agreement - replace or repair - 3 years - shipment ¦ Technical support - phone consulting - 3 years ¦ Technical support - web support - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years
Compatibility Information
Designed For NetAlly CyberScope Air

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