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Technical support - for Tintri Software Suite - phone consulting - 2 years - 24x7 - response time: 2 h
Main Specifications | |
---|---|
Product Description | Tintri Support Plans Gold - technical support - for Tintri Software Suite - 2 years |
Service & Support | Technical support |
Service Included | Phone consulting |
Full Contract Period | 2 years |
Response Time | 2 hours |
Service Availability | 24 hours a day / 7 days a week |
Software Title | Tintri Software Suite |
General | |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 2 years |
Response Time | 2 hours |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | Tintri Software Suite |
Installation Type | Locally installed |
Details | |
Service & Support | Phone consulting - 2 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 2 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 2 years - response time: 48 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ E-mail consulting - 2 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ E-mail consulting - 2 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ E-mail consulting - 2 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ E-mail consulting - 2 years - response time: 48 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 2 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 2 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Web support - 2 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web support - 2 years - response time: 48 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ New releases update - 2 years ¦ Web knowledge base access - 2 years |