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Musarubra US - FireEye Support Platinum Plus
Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - for P/N: 7420NX-HW
Musarubra US
RN-7420NX-PPP-1Y
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | FireEye Support Platinum Plus - extended service agreement (renewal) - 1 year - shipment |
| Type | Extended service agreement (renewal) |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Designed For | P/N: 7420NX-HW |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - unlimited designated callers / severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - unlimited designated callers / severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - unlimited designated callers / severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - unlimited designated callers / severity level 4 ¦ Extended service agreement - inspection - 1 year - on-site - 1 incident per year ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - monthly report - 1 year ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | P/N: 7420NX-HW |