GlobalSCAPE - GlobalSCAPE Maintenance and Support Professional

Technical support - for GlobalScape EFT Express DMZ Gateway - Multi Site License - 1 standby server - ESD - phone consulting - 1 year - 10x5 - response time: 8 business hours

GlobalSCAPE
GSDMZ-RX-E-U-SB
N/A
N/A
New

Price: $364.00

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description GlobalSCAPE Maintenance and Support Professional - technical support - for GlobalScape EFT Express DMZ Gateway - 1 year
Service & Support Technical support
Service Included Phone consulting
Full Contract Period 1 year
Response Time 8 business hours
Service Availability 10 hours a day / 5 days a week
Software Title GlobalScape EFT Express DMZ Gateway
License Type Multi Site License
License Qty 1 standby server
Licensing Details ESD
General
Type Technical support
Service Included Phone consulting
Full Contract Period 1 year
Response Time 8 business hours
Service Availability 10 hours a day / 5 days a week
Software
Software Title GlobalScape EFT Express DMZ Gateway
Installation Type Locally installed
License Type Multi Site License
License Qty 1 standby server
Licensing Details ESD
Details
Service & Support Phone consulting - 1 year - response time: 8 business hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 1 business day - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 3 business days - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: best effort - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday ¦ Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Remote consulting - 1 year ¦ New releases update - 1 year

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