Imperva - Imperva Select+ Support

Extended service agreement - advance hardware replacement - 1 year - shipment - for Imperva X1010

Manufacturer:

Imperva

Part #:

SS-SPARE-X11-SL4

UPC:

N/A

Replacement Product:

N/A

Product Condition:

New

Price: $2,306.00

Qty:

Main Specifications
Product Description	Imperva Select+ Support - extended service agreement - 1 year - shipment
Type	Extended service agreement
Service Included	Advance hardware replacement
Location	Shipment
Full Contract Period	1 year
Designed For	Imperva X1010
General
Service Included	Advance hardware replacement
Location	Shipment
Full Contract Period	1 year
Details
Service & Support	Extended service agreement - advance hardware replacement - 1 year - shipment ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 8 h - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ Technical support - inspection - 1 year - on-site - 2 incidents per year ¦ New releases update - 1 year
Compatibility Information
Designed For	Imperva X1010

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