Technical support - for Xprotect Corporate - Base License - phone consulting - 1 month - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | Milestone Care Premium - technical support - for Xprotect Corporate - 1 month |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Xprotect Corporate |
| License Type | Base License |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Xprotect Corporate |
| Installation Type | Locally installed |
| License Type | Base License |
| Details | |
| Service & Support | Phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 1 month - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity sever ¦ Phone consulting - 1 month - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity moderate ¦ Phone consulting - 1 month - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity minor ¦ E-mail consulting - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Web support - 1 month ¦ Web-based training - 1 month ¦ New releases update - 1 month ¦ Web knowledge base access - 1 month |