Technical support - 1 license - volume - 1-99 licenses - phone consulting - 3 years - business hours / 5 days a week - response time: 3 business days
| Main Specifications | |
|---|---|
| Product Description | Igel Software Maintenance Priority - technical support - 3 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 3 business days |
| Service Availability | Business hours / 5 days a week |
| License Qty | 1 license |
| License Pricing | Volume / 1-99 licenses |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 3 business days |
| Service Availability | Business hours / 5 days a week |
| Software | |
| License Qty | 1 license |
| License Pricing | Volume / 1-99 licenses |
| Details | |
| Service & Support | Phone consulting - 3 years - response time: 3 business days - availability: business hours / Monday-Friday - for critical problems ¦ Phone consulting - 3 years - response time: next business day - availability: business hours / Monday-Friday - non-critical ¦ Web support - 3 years ¦ Technical support - 3 years - 10 named contacts ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years |