Technical support (renewal) - NOLP - e-mail consulting - 1 year - 10x5 - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Netop Advantage - technical support (renewal) - 1 year |
| Service & Support | Technical support (renewal) |
| Service Included | E-mail consulting |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 10 hours a day / 5 days a week |
| Licensing Program | NetOp Open License Program (NOLP) |
| General | |
| Type | Technical support (renewal) |
| Service Included | E-mail consulting |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 10 hours a day / 5 days a week |
| Software | |
| Licensing Program | NetOp Open License Program (NOLP) |
| Details | |
| Service & Support | E-mail consulting - 1 year - response time: 4 hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity critical ¦ E-mail consulting - 1 year - response time: 1 business day - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity high ¦ E-mail consulting - 1 year - response time: 3 business days - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity medium ¦ E-mail consulting - 1 year - response time: 5 business days - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ Web support - 1 year - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |