Extended service agreement - advance parts replacement - 3 years - shipment - 24x7 - response time: 1 business day - Citrix Enterprise License Program (ELA) (Level 2)
| Main Specifications | |
|---|---|
| Product Description | Citrix Appliance Maintenance Gold - extended service agreement - 3 years - shipment |
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | 1 business day |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Citrix Enterprise License Program (ELA) (Level 2) |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | 1 business day |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Citrix Enterprise License Program (ELA) (Level 2) |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 3 years - shipment - response time: 1 business day - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 3 years ¦ Technical support - web support - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years |