Morpheus Data - Morpheus Premium Support

Extended service agreement - for Morpheus - 1 concurrent workload element - volume - 2500-4999 licenses - web support - 1 year - 24x7 - response time: 4 h

Morpheus Data
MD-SP1-4999-YRLY
N/A
N/A
New

Price: $18.31

Total Available: 1

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description Morpheus Premium Support - extended service agreement - for Morpheus - 1 year
Service & Support Extended service agreement
Service Included Web support
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Software Title Morpheus
License Qty 1 concurrent workload element
License Pricing Volume / 2500-4999 licenses
General
Type Extended service agreement
Service Included Web support
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Software
Software Title Morpheus
Installation Type Locally installed
License Qty 1 concurrent workload element
License Pricing Volume / 2500-4999 licenses
Details
Service & Support Web support - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Friday - severity critical ¦ Web support - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Friday - severity high ¦ Web support - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Friday - severity medium ¦ Web support - 1 year - response time: 48 hours - availability: 24 hours a day / Monday-Friday - severity low ¦ Web support - 1 year - response time: 12 hours - availability: 24 hours a day / Saturday-Sunday - severity critical ¦ Web support - 1 year - response time: 24 hours - availability: 24 hours a day / Saturday-Sunday - severity high ¦ Web support - 1 year - response time: 48 hours - availability: 24 hours a day / Saturday-Sunday - severity medium ¦ Web support - 1 year - response time: 72 hours - availability: 24 hours a day / Saturday-Sunday - severity low ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year

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