Palo Alto Networks - Palo Alto Networks Premium Support

Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - for Palo Alto Networks ION 1200-S

Palo Alto Networks
PAN-SVC-PREM-ION-1200-S
N/A
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New

Price: $286.00

Total Available: 1

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description Palo Alto Networks Premium Support - extended service agreement - 1 year - shipment
Type Extended service agreement
Service Included Advance parts replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Designed For Palo Alto Networks ION 1200-S
General
Service Included Advance parts replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Details
Service & Support Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday - severity low ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
Compatibility Information
Designed For Palo Alto Networks ION 1200-S

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