Technical support - for SAP PowerDesigner InformationArchitect Standard Edition - 1 concurrent session - FYM - phone consulting - 1 year - 24x7
| Main Specifications | |
|---|---|
| Product Description | SAP Enterprise Support - technical support - for SAP PowerDesigner InformationArchitect Standard Edition - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | SAP PowerDesigner InformationArchitect Standard Edition |
| License Qty | 1 concurrent session |
| Licensing Details | First Year Maintenance Support |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | SAP PowerDesigner InformationArchitect Standard Edition |
| Installation Type | Locally installed |
| License Qty | 1 concurrent session |
| Licensing Details | First Year Maintenance Support |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday |