New releases update - 5 years ¦ Phone consulting - 5 years - response time: 1 business hour - availability: business hours - severity level 1 ¦ Phone consulting - 5 years - response time: 4 business hours - availability: business hours - severity level 2 ¦ Phone consulting - 5 years - response time: 1 business day - availability: business hours - severity level 3 ¦ Phone consulting - 5 years - response time: 2 business days - availability: business hours - severity level 4 ¦ Web support - 5 years