New releases update - 3 years ¦ Phone consulting - 3 years - response time: 2 hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 3 years - response time: 4 hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years - response time: next business day - availability: 12 hours a day / Monday-Friday - severity level 3/4 ¦ Web support - 3 years