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Palo Alto Networks - Palo Alto Networks Platinum Support
Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - prepaid - for Palo Alto Networks PA-5450
Palo Alto Networks
PAN-SVC-PLAT-5450-R
N/A
N/A
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Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Palo Alto Networks Platinum Support - extended service agreement (renewal) - 1 year - shipment |
| Type | Extended service agreement (renewal) |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Pricing Type | Prepaid |
| Designed For | Palo Alto Networks PA-5450 |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Pricing Type | Prepaid |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity low ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | Palo Alto Networks PA-5450 |
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