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NVIDIA - NVIDIA AI Enterprise Support Services Business Standard Support On-Site
Extended service agreement - consulting - 4 years - on-site - 9x5 - response time: NBD
NVIDIA
781-S54NNZ+P2CMI48
N/A
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New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | NVIDIA AI Enterprise Support Services Business Standard Support On-Site - extended service agreement - 4 years - on-site |
| Type | Extended service agreement |
| Service Included | Consulting |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| General | |
| Service Included | Consulting |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Details | |
| Service & Support | Technical support - consulting - 4 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 4 years - response time: 4 h - availability: 9 hours a day / Monday-Friday - severity level 1/2 ¦ Technical support - phone consulting - 4 years - response time: 1 business day - availability: 9 hours a day / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 4 years - response time: 2 business days - availability: 9 hours a day / Monday-Friday - severity level 4 ¦ Technical support - web support - 4 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - web support - 4 years - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - web support - 4 years - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - web knowledge base access - 4 years - availability: 24 hours a day / Monday-Sunday ¦ Training - 4 years ¦ New releases update - 4 years |
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