Extended service agreement - parts and labor - 4 years - on-site - 24x7 - repair time: 6 hours
| Main Specifications | |
|---|---|
| Product Description | HPE Proactive Care Call-To-Repair Service with Defective Media Retention - extended service agreement - 4 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labor - 4 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 4 years ¦ New releases update - 4 years ¦ Product info support - web knowledge base access - 4 years ¦ Defective media retention - 4 years |