Technical support - On-Premise subscription - volume - Band 1 (1-250) - phone consulting - 6 months - 24x7 - response time: 45 min
| Main Specifications | |
|---|---|
| Product Description | Forcepoint Essential Support - technical support - 6 months |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 6 months |
| Response Time | 45 min |
| Service Availability | 24 hours a day / 7 days a week |
| License Type | On-Premise subscription |
| License Pricing | Volume / Band 1 (1-250) |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 6 months |
| Response Time | 45 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Installation Type | Locally installed |
| License Type | On-Premise subscription |
| License Pricing | Volume / Band 1 (1-250) |
| Details | |
| Service & Support | Phone consulting - 6 months - response time: 45 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 6 months - response time: 4 business hours - availability: business hours - severity level 2 ¦ Phone consulting - 6 months - response time: 8 business hours - availability: business hours - severity level 3 ¦ Phone consulting - 6 months - response time: 2 business days - availability: business hours - severity level 4 ¦ New releases update - 6 months ¦ Web knowledge base access - 6 months ¦ Security alert notification - 6 months ¦ Web support - 6 months - availability: 24 hours a day / Monday-Sunday |