Bitdefender Premium Support Enterprise - technical support - 3 years
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
License Qty
1 license
License Pricing
Volume / 750-999 licenses
General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Installation Type
Locally installed
License Qty
1 license
License Pricing
Volume / 750-999 licenses
Details
Service & Support
Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - english language only / severity critical ¦ Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity major ¦ Phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity minor ¦ Phone consulting - 3 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity trivial ¦ Phone consulting - 3 years - response time: 30 min - availability: 8 hours a day / Monday-Friday - severity critical ¦ Phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity major ¦ Phone consulting - 3 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity minor ¦ Phone consulting - 3 years - response time: 12 hours - availability: 8 hours a day / Monday-Friday - severity trivial ¦ Web support - 3 years ¦ Web knowledge base access - 3 years ¦ Web-based training - 3 years - 2 days ¦ Remote inspection - 3 years - 2 sessions per year ¦ Maintenance - 3 years - 4 sessions per year
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