Dell EMC - Dell EMC ProSupport for Enterprise
Extended service agreement (renewal) - parts and labor - on-site - 24x7 - response time: 4 h
Dell EMC
21549676-1501572
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Dell EMC ProSupport for Enterprise - extended service agreement (renewal) - on-site |
| Type | Extended service agreement (renewal) |
| Service Included | Parts and labor |
| Location | On-site |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts - shipment ¦ Extended service agreement - replacement - shipment ¦ Technical support - phone consulting - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - availability: 24 hours a day / Monday-Sunday - severity medium / low ¦ New releases update ¦ Installation - software updates only ¦ Remote monitoring - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - availability: 24 hours a day / Monday-Sunday |