Palo Alto Networks - Palo Alto Networks Platinum Support

Technical support - for Panorama - 1000+ devices - phone consulting - 1 year - 24x7 - response time: 15 min

Palo Alto Networks
PAN-SVC-PLAT-PRA-1K
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Main Specifications
Product Description Palo Alto Networks Platinum Support - technical support - for Panorama - 1 year
Service & Support Technical support
Service Included Phone consulting
Full Contract Period 1 year
Response Time 15 min
Service Availability 24 hours a day / 7 days a week
Software Title Panorama
License Qty 1000+ devices
General
Type Technical support
Service Included Phone consulting
Full Contract Period 1 year
Response Time 15 min
Service Availability 24 hours a day / 7 days a week
Software
Software Title Panorama
Installation Type Locally installed
License Qty 1000+ devices
Details
Service & Support Phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity high ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity low ¦ E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year

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