Varonis - Varonis Software Subscription and Support

Technical support - for Varonis Collector - EMC Select - 1-5 licenses - emergency phone consulting - 1 year - business hours - response time: 4 h

Varonis
CL-1-5MS
N/A
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Main Specifications
Product Description Varonis Software Subscription and Support - technical support - for Varonis Collector - 1 year
Service & Support Technical support
Service Included Emergency phone consulting
Full Contract Period 1 year
Response Time 4 hours
Service Availability Business hours
Software Title Varonis Collector
License Pricing Volume / 1-5 licenses
Licensing Program EMC Select
General
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 1 year
Response Time 4 hours
Service Availability Business hours
Software
Software Title Varonis Collector
Installation Type Locally installed
License Pricing Volume / 1-5 licenses
Licensing Program EMC Select
Details
Service & Support Emergency phone consulting - 1 year - response time: 4 business hours / Monday-Friday - 2 named contacts / severity level 1 ¦ Phone consulting - 1 year - response time: 6 business hours / Monday-Friday - 2 named contacts / severity level 2 ¦ Phone consulting - 1 year - response time: 24 business hours / Monday-Friday - 2 named contacts / severity level 3 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Major upgrades - 1 year ¦ Emergency e-mail consulting - 1 year - response time: 4 business hours / Monday-Friday - 2 named contacts / severity level 1 ¦ E-mail consulting - 1 year - response time: 6 business hours / Monday-Friday - 2 named contacts / severity level 2 ¦ E-mail consulting - 1 year - response time: 24 business hours / Monday-Friday - 2 named contacts / severity level 3 ¦ Web support - 1 year - response time: 4 business hours / Monday-Friday - 2 named contacts / severity level 1 ¦ Web support - 1 year - response time: 6 business hours / Monday-Friday - 2 named contacts / severity level 2 ¦ Web support - 1 year - response time: 24 business hours / Monday-Friday - 2 named contacts / severity level 3

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