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StorMagic - StorMagic SupportSuite Platinum Support
Technical support - for StorMagic SvSAN - 24 TB capacity - Single-Node - emergency phone consulting - 3 years - 24x7 - response time: 1 h
StorMagic
SM-MAINT-SN-24TB-PLAT3
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Product Description
Additional Details
What's Included
Main Specifications | |
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Product Description | StorMagic SupportSuite Platinum Support - technical support - for StorMagic SvSAN - 3 years |
Service & Support | Technical support |
Service Included | Emergency phone consulting |
Full Contract Period | 3 years |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software Title | StorMagic SvSAN |
License Qty | 24 TB capacity |
Licensing Details | Single-Node |
General | |
Type | Technical support |
Service Included | Emergency phone consulting |
Full Contract Period | 3 years |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | StorMagic SvSAN |
Installation Type | Locally installed |
License Qty | 24 TB capacity |
Licensing Details | Single-Node |
Details | |
Service & Support | Emergency phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 3 years - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity medium ¦ Phone consulting - 3 years - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity low ¦ Web support - 3 years ¦ E-mail consulting - 3 years ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years |