Tintri - Tintri Support Plans Gold
Technical support - for Tintri Software Suite - phone consulting - 5 years - 24x7 - response time: 2 h
Tintri
SUP-EC6090-SWST-GOLD-5YR
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Tintri Support Plans Gold - technical support - for Tintri Software Suite - 5 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Tintri Software Suite |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Tintri Software Suite |
| Installation Type | Locally installed |
| Details | |
| Service & Support | Phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 5 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 5 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 5 years - response time: 48 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ E-mail consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ E-mail consulting - 5 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ E-mail consulting - 5 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ E-mail consulting - 5 years - response time: 48 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 5 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Web support - 5 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web support - 5 years - response time: 48 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ New releases update - 5 years ¦ Web knowledge base access - 5 years |