Veritas - HPE Tech Care Essential Service

Extended service agreement - parts and labor - 3 years - on-site - 24x7 - response time: 4 h - government - for NetBackup Flex Scale HPE

Veritas
32874-M0034
N/A
N/A
New

Price: $2,494.00

Total Available: 0

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description HPE Tech Care Essential Service - extended service agreement - 3 years - on-site
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Pricing Type Government
Designed For NetBackup Flex Scale HPE
General
Service Included Parts and labor
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Pricing Type Government
Details
Service & Support Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years
Compatibility Information
Designed For VERITAS NetBackup Flex Scale HPE

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