Extended service agreement - advance parts replacement - 1 year - shipment - 8x5 - response time: NBD - for P/N: CS-BOARD55=, CS-BOARD55-K9-RF, CS-BOARD55S=, SPARK-BOARD55K9-RF, SPARK-BOARD55K9-WS
| Main Specifications | |
|---|---|
| Product Description | Cisco Partner Support Service TelePresence Video - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Designed For | P/N: CS-BOARD55=, CS-BOARD55-K9, CS-BOARD55-K9-RF, CS-BOARD55S=, SPARK-BOARD55=, SPARK-BOARD55-K9, SPARK-BOARD55K9-RF, SPARK-BOARD55K9-WS |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 hours - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year |
| Compatibility Information | |
| Designed For | P/N: CS-BOARD55=, CS-BOARD55-K9, CS-BOARD55-K9-RF, CS-BOARD55S=, SPARK-BOARD55=, SPARK-BOARD55-K9, SPARK-BOARD55K9-RF, SPARK-BOARD55K9-WS |