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Cisco - Cisco CX Success Tracks Level 1
Technical support - for Cisco DNA Advantage - license - Tier 3 - on-premise - phone consulting - 7 years - 24x7 - response time: 30 min
Cisco
SVS-PSTL1-T3-A7Y
N/A
N/A
New
Product Description
Cisco begins to provide resources that support running and maintaining products. Customers will have access to "ask the experts" knowledge sessions, led by solution specialists, to teach practices for operating products for a variety of use cases. Access to CX centers will be available 24x7 to help resolve product issues. In addition, customers will have access to case information, advanced install base views and e-learning courses to improve understanding of Cisco technologies.
- Success tracks communities
- Software updates
- Hardware OS software updates
- 24x7 technical support
- Hardware RMA
- Adoption view
- Asset and license view
- Rapid problem resolution
- Personalized exposure checks
- Case management
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Cisco CX Success Tracks Level 1 - technical support - for Cisco DNA Advantage - 7 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 7 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Cisco DNA Advantage |
| License Type | License |
| Hardware Pricing | Tier 3 |
| Licensing Details | On-premise |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 7 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Cisco DNA Advantage |
| Installation Type | Locally installed |
| License Type | License |
| Hardware Pricing | Tier 3 |
| Licensing Details | On-premise |
| Details | |
| Service & Support | Phone consulting - 7 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Phone consulting - 7 years - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Web support - 7 years - availability: 24 hours a day / Monday-Sunday ¦ Remote knowledge transfer - 7 years ¦ Remote training - 7 years ¦ Web knowledge base access - 7 years ¦ New releases update - 7 years |