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Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD - only for access points not connected to a controller - for Ruckus R750 (Unleashed); ZoneFlex R750 (Unleashed)
Main Specifications | |
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Product Description | Ruckus End User WatchDog Premium Support - extended service agreement - 1 year - shipment |
Type | Extended service agreement |
Service Included | Advance hardware replacement |
Location | Shipment |
Return Shipment | At manufacturer expense |
Full Contract Period | 1 year |
Response Time | Next business day |
Pricing Type | Only for access points not connected to a controller |
Designed For | Ruckus R750 (Unleashed); ZoneFlex R750 (Unleashed) |
General | |
Service Included | Advance hardware replacement |
Location | Shipment |
Return Shipment | At manufacturer expense |
Full Contract Period | 1 year |
Response Time | Next business day |
Pricing Type | Only for access points not connected to a controller |
Details | |
Service & Support | Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
Compatibility Information | |
Designed For | Ruckus R750 (Unleashed) ¦ Ruckus ZoneFlex R750 (Unleashed) |