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Veritas - HPE Tech Care Essential Service
Extended service agreement - parts and labor - 3 years - on-site - 24x7 - response time: 4 h - government - for NetBackup Flex Scale HPE
Veritas
32874-M0034
N/A
N/A
New
Product Description
HPE Tech Care Service is the operational support experience for HPE-branded hardware and software products (HPE Products). HPE Tech Care Service helps IT teams focus on moving the business forward.
Coverage
The extended service agreement covers both parts and labor, ensuring that all necessary repairs are handled under the plan without additional costs.
On-site Support
This service provides on-site assistance, meaning that technicians come directly to your location to address issues, saving time and reducing disruption.
Availability
The support service is available 24 hours a day and 7 days a week, allowing users to receive assistance at any time.
Response Time
With a 4-hour response time, users can count on quick resolutions to minimize the impact of service interruptions.
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | HPE Tech Care Essential Service - extended service agreement - 3 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Government |
| Designed For | NetBackup Flex Scale HPE |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Government |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years |
| Compatibility Information | |
| Designed For | VERITAS NetBackup Flex Scale HPE |