Nexsan - Nexsan Enterprise Support
Extended service agreement - parts and labor - 1 year - on-site - 9x5 - response time: NBD - Tier 3
Nexsan
OSE-AS-SX-T3
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Nexsan Enterprise Support - extended service agreement - 1 year - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Pricing Type | Tier 3 |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Pricing Type | Tier 3 |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Technical support - emergency phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - emergency phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - emergency phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year |