Bitdefender - Bitdefender Premium Support Enterprise Plus
Technical support - phone consulting - 3 years - 24x7 - response time: 30 min
Bitdefender
3037ZZSSN360AAZZ
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Product Description
Additional Details
What's Included
Main Specifications | |
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Product Description | Bitdefender Premium Support Enterprise Plus - technical support - 3 years |
Service & Support | Technical support |
Service Included | Phone consulting |
Full Contract Period | 3 years |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
General | |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 3 years |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Details | |
Service & Support | Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - english language only / severity critical ¦ Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity major ¦ Phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity minor ¦ Phone consulting - 3 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity trivial ¦ Phone consulting - 3 years - response time: 30 min - availability: 8 hours a day / Monday-Friday - severity critical ¦ Phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity major ¦ Phone consulting - 3 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity minor ¦ Phone consulting - 3 years - response time: 12 hours - availability: 8 hours a day / Monday-Friday - severity trivial ¦ Web support - 3 years ¦ Web knowledge base access - 3 years ¦ Web-based training - 3 years - 2 days ¦ Remote inspection - 3 years - 2 sessions per year ¦ Maintenance - 3 years - 4 sessions per year ¦ Knowledge transfer - 3 years ¦ Consulting - 3 years - on-site |