Technical support (renewal) - phone consulting - 1 year - 11x5 - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | LogRhythm Standard Support - technical support (renewal) - 1 year |
| Service & Support | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 11 hours a day / 5 days a week |
| General | |
| Type | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 11 hours a day / 5 days a week |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 4 hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity critical ¦ Phone consulting - 1 year - response time: 8 hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity high ¦ Phone consulting - 1 year - response time: 12 hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity medium ¦ Phone consulting - 1 year - response time: 16 hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ Major upgrades - 1 year ¦ Minor upgrades - 1 year ¦ Web knowledge base access - 1 year |