Technical support - for GlobalScape EFT Express DMZ Gateway - Multi Site License - 1 standby server - ESD - phone consulting - 1 year - 10x5 - response time: 8 business hours
| Main Specifications | |
|---|---|
| Product Description | GlobalSCAPE Maintenance and Support Professional - technical support - for GlobalScape EFT Express DMZ Gateway - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 8 business hours |
| Service Availability | 10 hours a day / 5 days a week |
| Software Title | GlobalScape EFT Express DMZ Gateway |
| License Type | Multi Site License |
| License Qty | 1 standby server |
| Licensing Details | ESD |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 8 business hours |
| Service Availability | 10 hours a day / 5 days a week |
| Software | |
| Software Title | GlobalScape EFT Express DMZ Gateway |
| Installation Type | Locally installed |
| License Type | Multi Site License |
| License Qty | 1 standby server |
| Licensing Details | ESD |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 8 business hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 1 business day - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 3 business days - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: best effort - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday ¦ Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Remote consulting - 1 year ¦ New releases update - 1 year |