Technical support - for PicOS Enterprise Edition - phone consulting - 5 years - 8x5 - response time: 2 business hours - for P/N: P-OS-100G-EE
| Main Specifications | |
|---|---|
| Product Description | Pica8 Standard Maintenance and Support - technical support - for PicOS Enterprise Edition - 5 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 2 business hours |
| Service Availability | 8 hours a day / 5 days a week |
| Software Title | PicOS Enterprise Edition |
| Designed For | P/N: P-OS-100G-EE |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 2 business hours |
| Service Availability | 8 hours a day / 5 days a week |
| Software | |
| Software Title | PicOS Enterprise Edition |
| Installation Type | Locally installed |
| Details | |
| Service & Support | Phone consulting - 5 years - response time: 2 business hours - availability: 8 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 5 years - response time: 4 business hours - availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 5 years - response time: 1 business day - availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 5 years - response time: 1 week - availability: 8 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years |
| Compatibility Information | |
| Designed For | P/N: P-OS-100G-EE |