Extended service agreement - for Morpheus - 1 concurrent workload element - volume - 2500-4999 licenses - web support - 1 year - 24x7 - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Morpheus Premium Support - extended service agreement - for Morpheus - 1 year |
| Service & Support | Extended service agreement |
| Service Included | Web support |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Morpheus |
| License Qty | 1 concurrent workload element |
| License Pricing | Volume / 2500-4999 licenses |
| General | |
| Type | Extended service agreement |
| Service Included | Web support |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Morpheus |
| Installation Type | Locally installed |
| License Qty | 1 concurrent workload element |
| License Pricing | Volume / 2500-4999 licenses |
| Details | |
| Service & Support | Web support - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Friday - severity critical ¦ Web support - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Friday - severity high ¦ Web support - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Friday - severity medium ¦ Web support - 1 year - response time: 48 hours - availability: 24 hours a day / Monday-Friday - severity low ¦ Web support - 1 year - response time: 12 hours - availability: 24 hours a day / Saturday-Sunday - severity critical ¦ Web support - 1 year - response time: 24 hours - availability: 24 hours a day / Saturday-Sunday - severity high ¦ Web support - 1 year - response time: 48 hours - availability: 24 hours a day / Saturday-Sunday - severity medium ¦ Web support - 1 year - response time: 72 hours - availability: 24 hours a day / Saturday-Sunday - severity low ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |