Technical support - for VMware Frontline Worker Add-on - Shared Cloud - Upgrade Subscription - 1 device - academic - SPP, HPP - monthly fee - upgrade from Basic Support - phone consulting - 2 years - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | VMware Support and Subscription Production - technical support - for VMware Frontline Worker Add-on - Shared Cloud - 2 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 2 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | VMware Frontline Worker Add-on - Shared Cloud |
| License Type | Upgrade Subscription |
| License Qty | 1 device |
| License Pricing | Academic |
| Licensing Program | VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP) |
| Licensing Details | Monthly fee |
| Upgrade from | Basic Support |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 2 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | VMware Frontline Worker Add-on - Shared Cloud |
| Installation Type | Hosted |
| Hosted Service Type | SaaS |
| License Type | Upgrade Subscription |
| License Qty | 1 device |
| License Pricing | Academic |
| Licensing Program | VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP) |
| Licensing Details | Monthly fee |
| Upgrade from | Basic Support |
| Details | |
| Service & Support | Phone consulting - 2 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 years - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 years - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4 ¦ Web support - 2 years ¦ E-mail consulting - 2 years ¦ New releases update - 2 years ¦ Web knowledge base access - 2 years |