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Technical support - phone consulting - 1 month - 9x5 - response time: 2 h - for P/N: NW-S6E-AS
Main Specifications | |
---|---|
Product Description | RSA Basic Support - technical support - 1 month |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 month |
Response Time | 2 hours (for critical issues) |
Service Availability | 9 hours a day / 5 days a week |
Designed For | P/N: NW-S6E-AS |
General | |
Service Included | Phone consulting |
Full Contract Period | 1 month |
Response Time | 2 hours (for critical issues) |
Service Availability | 9 hours a day / 5 days a week |
Details | |
Service & Support | Technical support - phone consulting - 1 month - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1 ¦ Technical support - phone consulting - 1 month - response time: 4 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 month - response time: 8 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 month - response time: 12 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4 ¦ Product info support - e-mail consulting - 1 month - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 month - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month |
Compatibility Information | |
Designed For | P/N: NW-S6E-AS |