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Extended service agreement (renewal) - advance hardware replacement - 1 year - on-site - response time: NBD
Main Specifications | |
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Product Description | Imation Support Services Enhanced - extended service agreement (renewal) - 1 year - on-site |
Type | Extended service agreement (renewal) |
Service Included | Advance hardware replacement |
Location | On-site |
Full Contract Period | 1 year |
Response Time | Next business day |
General | |
Service Included | Advance hardware replacement |
Location | On-site |
Full Contract Period | 1 year |
Response Time | Next business day |
Details | |
Service & Support | Extended service agreement - advance hardware replacement - 1 year - on-site - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2/3 ¦ Technical support - e-mail consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1/2/3 ¦ New releases update - 1 year |