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RSA Enhanced Support
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Main Specifications
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Product Description
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RSA Enhanced Support - technical support - for RSA Identity Lifecycle - 1 month
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Service & Support
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Technical support
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Service Included
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Phone consulting
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Full Contract Period
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1 month
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Response Time
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1 hour
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Service Availability
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24 hours a day / 7 days a week
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Software Title
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RSA Identity Lifecycle
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License Type
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License
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License Qty
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100 users
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License Pricing
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Volume / 10001-25000 licenses
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General
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Type
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Technical support
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Service Included
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Phone consulting
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Full Contract Period
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1 month
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Response Time
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1 hour
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Service Availability
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24 hours a day / 7 days a week
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Software
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Software Title
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RSA Identity Lifecycle
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Installation Type
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Locally installed
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License Type
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License
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License Qty
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100 users
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License Pricing
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Volume / 10001-25000 licenses
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Details
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Service & Support
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Phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 month - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 month - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 month - response time: 10 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 month - availability: business hours / Monday-Friday ¦ Web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 month - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month
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