Technical support - for XProtect Expert - Base License - ESD - phone consulting - 5 years - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | Milestone Care Premium - technical support - for XProtect Expert - 5 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | XProtect Expert |
| License Type | Base License |
| Licensing Details | ESD |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | XProtect Expert |
| Installation Type | Locally installed |
| License Type | Base License |
| Licensing Details | ESD |
| Details | |
| Service & Support | Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 5 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity sever ¦ Phone consulting - 5 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity moderate ¦ Phone consulting - 5 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity minor ¦ E-mail consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ E-mail consulting - 5 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity sever ¦ E-mail consulting - 5 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity moderate ¦ E-mail consulting - 5 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity minor ¦ Web support - 5 years ¦ Web-based training - 5 years ¦ New releases update - 5 years ¦ Web knowledge base access - 5 years |