Extended service agreement - advance parts replacement - 1 year - on-site - 24x7 - response time: 12 h
| Main Specifications | |
|---|---|
| Product Description | Actifio Premium Solution Maintenance - extended service agreement - 1 year - on-site |
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 12 hours |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Advance parts replacement |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 12 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - on-site - response time: 12 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: NBD - severity level 3/4 ¦ Product info support - web knowledge base access - 1 year ¦ Technical support - e-mail consulting - 1 year ¦ New releases update - 1 year |