Technical support (renewal) - for GlobalSCAPE EFT Server Migration Tools Custom Solution - 1 development server - phone consulting - 1 year - 24x7 - response time: 2 h
| Main Specifications | |
|---|---|
| Product Description | GlobalSCAPE Maintenance and Support Premier - technical support (renewal) - for GlobalSCAPE EFT Server Migration Tools Custom Solution - 1 year |
| Service & Support | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | GlobalSCAPE EFT Server Migration Tools Custom Solution |
| License Qty | 1 development server |
| General | |
| Type | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | GlobalSCAPE EFT Server Migration Tools Custom Solution |
| Installation Type | Locally installed |
| License Qty | 1 development server |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 1 business day - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2/3 ¦ Phone consulting - 1 year - response time: 3 business days - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday ¦ Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Remote consulting - 1 year ¦ New releases update - 1 year |