Rubrik - Rubrik Premium Support Services Plan
Extended service agreement - parts - shipment - response time: NBD
Rubrik
RBK-SVC-PREM-HW
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | Rubrik Premium Support Services Plan - extended service agreement - shipment |
Type | Extended service agreement |
Service Included | Parts |
Location | Shipment |
Return Shipment | At manufacturer expense |
Response Time | Next business day |
General | |
Service Included | Parts |
Location | Shipment |
Return Shipment | At manufacturer expense |
Response Time | Next business day |
Details | |
Service & Support | Extended service agreement - parts - shipment - response time: NBD ¦ Technical support - phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - response time: 8 hours (next business day for diagnosis occurs after 2:00 p.m.) - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - response time: NBD - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - e-mail consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - e-mail consulting - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - e-mail consulting - response time: 8 hours (next business day for diagnosis occurs after 2:00 p.m.) - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - e-mail consulting - response time: NBD - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - web support - availability: 24 hours a day / Monday-Sunday ¦ New releases update |